Terms of use and service

• Publisher / Viarenty: the company operating the Platform (see Legal notice).
• Rental Company: a vehicle rental professional publishing listings.
• Customer: a user, individual or professional, looking for a vehicle to rent.
• Listing: a vehicle presentation page published by a Rental Company.
• Request: an inquiry sent by a Customer to a Rental Company through the Platform.
• Rental agreement: the agreement entered into directly between a Customer and a Rental Company, outside the Platform.

The Platform is a matchmaking (directory) service between Rental Companies and Customers. These Terms define the terms of this access and the rights and obligations of the parties. Viarenty may amend the Terms at any time; the applicable version is the one in force at the date of use. In the event of a material change, users with an account will be informed by appropriate means.

Viarenty provides a technical intermediation service and acts as a hosting provider within the meaning of Article 6-I-2 of the French LCEN. Search, comparison and getting in touch are facilitated by the Platform; however, booking, price setting, collection of the rental fee and security deposit, and vehicle hand-over/return take place directly between the Customer and the Rental Company, outside the Platform. Viarenty does not collect any amount in respect of rentals.

Creating an account requires accurate and up-to-date information. The user is responsible for the confidentiality of their credentials and for any activity carried out from their account. Three roles exist: Customer, Rental Company and administrator. Publishing listings is reserved for Rental Companies with an active subscription and a validated verification.

Before any publication, the Rental Company undergoes a verification procedure ("Know Your Business") involving the disclosure of information and documents relating to its legal identity (company name, SIREN/SIRET, supporting documents). This verification is a fraud prevention measure; it does not constitute a guarantee, certification or approval of Rental Companies and entails no liability on the part of Viarenty regarding their conduct.

Access to publishing features is offered as a paid subscription, according to the plans and rates presented on the Pricing page (excluding tax, unless stated otherwise). The financial terms are as follows:

• Billing cycle: the subscription is taken out on a monthly or annual basis at the subscriber's choice, the latter benefiting from a discount indicated on the Pricing page.
• Trial period: a free trial period (whose duration is specified upon subscription) may be offered; no amount is charged before it ends, unless a promotional code provides for other terms.
• Promotional codes: any discounts are subject to their own terms (duration, combinability, expiry) and are not convertible into cash.
• Payment: subscription payments are processed by our provider Stripe. The Rental Company authorizes recurring charges corresponding to the chosen plan.
• Renewal: the subscription automatically renews for an identical period, unless cancelled before the renewal date.
• Payment default: in the event of a failed payment, Viarenty may suspend publication of the Rental Company's listings until the situation is resolved.
• Cancellation: the Rental Company may cancel at any time from its dashboard; cancellation takes effect at the end of the current period, with no pro-rata refund of periods already started, unless mandatory law provides otherwise.
• Right of withdrawal: pursuant to Article L.221-3 of the French Consumer Code, the right of withdrawal may not apply to professionals under the conditions provided by law; applicable terms are specified upon subscription.

The Rental Company is solely responsible for the content of its Listings and warrants the accuracy of the published information (specifications, price, deposit, options, availability, rental conditions). It warrants that it holds all rights, authorizations, registrations and insurance required for its activity, as well as rights to the published photographs. Listings must comply with Viarenty's quality charter and applicable regulations.

The Platform allows the Customer to send a Request to the Rental Company and/or to contact them directly (phone, WhatsApp, email). Sending a Request does not constitute a booking or a commitment of availability: only confirmation by the Rental Company, outside the Platform, forms the Rental agreement.

The Rental agreement is entered into and performed exclusively between the Customer and the Rental Company. To the fullest extent permitted by law, Viarenty expressly states that it:

• is not the owner, holder, lessor or manager of the vehicles, nor an insurer, nor a party to the Rental agreement;
• does not collect the rental price, the security deposit, or any amount owed under the rental;
• does not guarantee actual availability, mechanical or aesthetic condition, compliance, or insurance coverage of the vehicles;
• does not guarantee the legal or financial capacity of Rental Companies or Customers to contract, nor the proper performance of their respective obligations;
• does not intervene in the negotiation, conclusion or performance of the Rental agreement (condition report, mileage, deductible, claims, traffic fines, delays, cancellations, refunds).

Accordingly, any dispute, claim, damage, accident, theft, offense or non-performance related to a rental is a matter solely between the Customer and the Rental Company, who bear sole responsibility for it. Viarenty may not be sought or held liable in this respect and assumes no guarantee, indemnification or refund obligation relating to rentals. It is up to the Customer and the Rental Company to take out appropriate insurance.

The Platform provides Rental Companies, as an optional tool, with a rental contract generator, a condition-report module (photographs, mileage, fuel level, noted damages) and a simple electronic signature feature.

This tool's sole purpose is to facilitate the drafting of the Rental agreement between the Customer and the Rental Company. It does not make Viarenty a party to that agreement, nor a trusted third party, nor a qualified trust service provider within the meaning of Regulation (EU) No 910/2014 ("eIDAS"). In accordance with Article 9, the Rental agreement generated this way remains entered into and performed exclusively between the Customer and the Rental Company.

The Rental Company is solely responsible for the content of the contract it generates, including any additional clauses it chooses to insert: Viarenty does not verify the validity, lawfulness or enforceability of such clauses and gives no warranty in that respect. The resulting documents (signed contract, condition-report photographs) are retained by Viarenty on behalf of the parties for a limited period set out in the Privacy Policy, unless the Rental Company flags an ongoing dispute.

Each user agrees to use the Platform in good faith and in accordance with the law. The following are in particular prohibited:

• providing false, misleading or fraudulent information;
• publishing unlawful, infringing, defamatory, hateful content or content that infringes third-party rights;
• circumventing the Platform for fraudulent purposes, mass data extraction (scraping), or compromising the Site's security;
• any use likely to harm the proper functioning of the Platform or its reputation.

Reviews are published following a rental and are presumed to originate from a Customer. Viarenty reserves the right to moderate, suspend or remove any review that violates its rules (hateful remarks, defamation, off-topic content, third-party personal data, clearly false content), in accordance with the provisions applicable to online reviews.

The Viarenty brand, logo, interface, databases and source code are the exclusive property of the Publisher. By publishing content (Listings, photographs, text), the Rental Company grants Viarenty a non-exclusive, worldwide license, for the duration of use, for the sole purposes of operating, promoting and displaying the Platform. The Rental Company indemnifies Viarenty against any third-party claim relating to this content.

Viarenty implements reasonable means to ensure the accessibility and accuracy of the Platform's information, without an obligation of result. Its liability as a hosting provider may only be engaged, with respect to content published by users, under the conditions of Article 6 of the French LCEN. Viarenty shall not be held liable for indirect damages (loss of business, revenue, data or reputation), nor for interruptions due to maintenance, technical providers, or a force majeure event.

Viarenty may suspend or close, after formal notice left without effect except in cases of urgency or serious breach, any account in the event of a violation of these Terms, fraud, non-payment of a subscription, or infringement of third-party rights. The user may close their account at any time, subject to any ongoing obligations.

The processing of personal data is described in the Privacy policy, which forms an integral part of these Terms.

A party's liability may not be engaged in the event of non-performance due to a force majeure event within the meaning of Article 1218 of the French Civil Code and the case law of French courts.

These Terms are governed by French law. In the event of a dispute, the parties will endeavor to find an amicable solution. Consumer Customers may resort free of charge to the consumer mediator: [Mediator name], [contact details], and to the European online dispute resolution platform (https://ec.europa.eu/consumers/odr). Failing an amicable resolution, the dispute will be brought before the competent courts under ordinary law rules.

Should any provision of these Terms be held void or unenforceable, the other provisions shall remain in full force and effect. The fact that Viarenty does not enforce a clause does not constitute a waiver of it. Viarenty may assign these Terms as part of a reorganization or a transfer of business.